IT Service and Asset Management with IBM Maximo

Lock up service reliability with IT service and asset management

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Intelligent Reliability for Your IT and OT Ecosystem

Strengthen Control

 

IBM Maximo® IT unifies IT asset (ITAM) and service management (ITSM) into a single, intelligent platform—giving organizations full visibility and intelligent reliability across IT and operational technology environments. Whether deployed on-premises or delivered as SaaS, Maximo IT adapts to your business strategy with unmatched flexibility.

As your centralized hub for user support, incident resolution, and change management, Maximo IT goes beyond traditional ITSM. It integrates software compliance, actionable service insights, and AI-driven automation to streamline operations, reduce risk, and accelerate innovation. The result? Improved service desk efficiency reducing cost and improving resiliency, and greater confidence in every decision.

Enterprises in aviation, banking, finance, and telecommunications trust IBM Maximo IT to simplify infrastructure support and elevate user experiences. By harnessing AI and automation, the solution boosts productivity, minimizes downtime, and enhances service reliability while empowering users with self-service and complete IT asset lifecycle transparency.

Maximo IT isn’t just IT management—it’s the foundation for smarter, faster, and more resilient operations.

 

Deliver Always-on Services with Complete Transparency

See the complete picture. Visualize service relationships and dependencies with interactive topology mapping for faster root cause analysis and proactive reliability decisions.

Connect IT and OT for Smarter Operations

Orchestrate your technology ecosystem. Achieve a seamless, integrated service experience with connected insights in one place.

Elevate The End-user Experience

Empower users with self-service. Deliver instant access to available services, extensive knowledge articles, AI-driven chatbots, and live agent support for faster resolutions and greater satisfaction.

Fast-track Resolutions with AI

Resolve issues before they impact business. Equip service teams with AI-powered recommendations, troubleshooting guides, and automation scripts to speed recovery and boost reliability.

Unified Service and Asset Management software

Connected and Reliable Services

Unlock Service Visibility and Availability

 

Integrate across boundaries and tap into one intelligent ecosystem, ensuring rapid restore of services, visibility of services and issue while raising availability and stability. Increase real-time transparency into automated tasks, change processes, and security—driving agility, smarter decisions, and reliable systems throughout the enterprise.

  • Visualize service topologies, monitor real-time health and activities, and restore service availability faster to ensure continuous reliability and resilience across IT and operational technology (OT) systems. This connected approach delivers greater reliability, operational resilience, and compliance, while streamlining processes across your technology ecosystem, so your services stay always-on, optimized, and ready for what’s next.
  • Reliable and connected operations start here.

IT Asset Management

Maximize The Value of Every IT Asset

 

  • Empower your organization to take control of hardware, software, and certificates with a unified IT/OT asset management strategy. IBM Maximo IT delivers real-time visibility to track, monitor, and optimize every asset—so you can eliminate waste, cut costs, and boost productivity.
  • Streamline asset installs, moves, adds, and changes, unlock hidden capacity, and prevent unnecessary acquisitions. With a single source of truth, simplify asset processes, simplify employee onboarding, and drive smarter decisions across your asset portfolio.
  • Gain instant insight into IT services performance and lifecycle status, enabling you to maximize asset utilization and elevate user experiences, through service reliability.

IT Service Management

Automate. Elevate. Transform IT Service Management with AI

 

  • Reimagine your end-user experiences with AI-powered service management that streamlines support, accelerates resolution, and drives efficiency.
  • Unify ITSM into a single intelligent platform where users can report issues, request services, and access instant support through ticketing, self-service chatbots, and live chat.
  • Your teams ignited with AI-driven ticketing with smart recommendations, faster incident response, and elevated service delivery - strengthened by a unified Configuration Management Database (CMDB) for seamless IT operations.
  • With automated workflows, you can reimagine ticket handling, change approvals, problem resolution, and manage the entire IT asset lifecycle to deliver agility and consistency at scale.
  • Smarter service starts here.

FAQ

Can I Deploy It On-premises or In Clout as SaaS?

It is available in both SaaS and on-premises options, offering a range of deployment models to match different organizational needs. It’s an add-on to Maximo Manage within Maximo Application Suite.

  • On-premises (customer-managed)
  • SaaS (IBM-managed)
  • Hybrid or cloud (customer-managed)
What Other Applications and Tools Can I Integrate It with?

The solution integrates seamlessly with existing ITSM and enterprise systems, including:

  • IBM and third-party tools like Instana, TADDM, MaasS360, BigFix, Claroty, Armis
  • Microsoft Configuration Manager (MCM) and ManageIQ
  • Cloud hosting providers to manage BYOL software
  • HR, monitoring, procurement, and ERP systems (SAP, Oracle) that integrate with Maximo Application Suite
How Did It Evolve from Previous IBM ITSM Products?

It builds on a long lineage of IBM ITSM solutions including Tivoli Service Request Manager (TSRM), Tivoli Change and Configuration Management Database (CCMDB), and Tivoli Asset Management for IT (TAMIT), which merged into SmartCloud Control Desk (SCCD) in 2013 and later became IBM Control Desk (ICD). The current generation is now delivered as IBM Maximo IT.

 

What ITSM and ITAM Features Does It Offer?

It features innovative, industry-leading functionality in many areas, including:

  • Service catalog and self-service portal for end users (IT help desk, ticketing, knowledge base, tools for easily reporting problems and requesting services)
  • Incident, problem, change, and release management
  • Asset and configuration management with a unified CMDB (Configuration Management Database) to manage digital and physical infrastructure across your organization within a single solution
  • Procurement and contract management
  • AI-driven automation for ticket routing, notifications and alerts, contract reminders, and workflows
  • Applications that enable IT staff to be productive and responsive in prioritizing, tracking, and resolving end-user issues
  • Analytics and reporting for insights into your environment and help you manage IT change more efficiently
What AI Capabilities Does It Include?

AI capabilities enhance IT operations with:

  • Smart ticket routing and assignment
  • Ticket resolution recommendations and auto-responses
  • Incident summarization and chatbot-based self-help
What Art The Key Benefits and Strategic Advantages of Adopting IBM Maximo IT?

As part of Maximo Application Suite, it helps organizations:

  • Unify IT and OT management to eliminate silos across assets, services, operations, locations, configurations, status, and maintenance details
  • Improve visibility (into service dependencies, risks, root causes), management and auditing. For example, IT incidents can be linked directly to physical asset downtime. The integration enables faster root-case analysis and preventive maintenance strategies.
  • Automate workflows for incident routing, approval cycles, change requests, and governance
  • Optimize costs by identifying underused assets and improving vendor management
  • Provide visibility into service health, performance and dependencies
  • Scale flexibly across SaaS or on-premises environments with enterprise-grade security and reliability
Is It Certified for ITSM Best Practices?

Yes. Version 9.1 is PinkVERIFY certified, confirming alignment with global ITSM and ITAM standards across 12 key processes.

It is also PinkVERIFY certified for AI Capability. This certification means our AI features are ready to use out of the box, work seamlessly with ITSM workflows, and bring real value with smarter ticket handling, insights, and automation that helps teams work more efficiently.

How is It Licensed, and Where Can I Access Documentation?

Licensing is based on App Points, depending on user types (limited, free, base, premium). All documentation is available here: https://www.ibm.com/docs/max-it/cd

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